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Terms and Conditions for E-Motion Physiotherapy Ltd

1. Acceptance of Terms By accessing and using the services provided by E-Motion Physiotherapy Ltd you agree to be bound by these terms and conditions (T&C).

2. Description of Service

2.1 E-Motion Physiotherapy Ltd offers online physiotherapy consultations and related services ("Services") through our website and mobile application. These services are provided by licensed physiotherapists and are intended to support your health and wellness.

2.2 The services may include assessment, consultation, exercise prescription and other physiotherapy-related activities deemed appropriate by the physiotherapist.

3. User Eligibility the Services are available only to individuals who are at least 16 years old or have parental consent to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements.

4. User Responsibilities

4.1 You are responsible for providing accurate and complete information about your health condition and for updating this information as necessary.

4.2 You must follow your physiotherapist's instructions and advice.

4.3 You are responsible for ensuring you have the necessary technology and internet connection to use our Services effectively.

5. Fees and Payment

5.1 Payment Collection Payment for services provided by E-Motion Physiotherapy Ltd is required in full at the time of booking. This ensures your appointment is secured and reserved exclusively for you.

5.2 Payment Method All payments must be processed through our secure online payment portal accessible via our website. This convenient and safe method allows for immediate processing and confirmation of your booking.

5.3 Transaction Fees Clients are responsible for any transaction fees incurred during the payment process. These fees are typically associated with the use of online payment systems and are charged by the payment service provider, not E-Motion Physiotherapy Ltd.

5.4 Service Fees The cost of services will be communicated before you commit to a booking. We aim to maintain transparency regarding all fees.

6. Cancellation and Refund Policy

6.1 Notice Period for Cancellations To cancel or reschedule an appointment without incurring a cancellation fee, we require at least 24 hours notice. This policy helps us manage our schedule and availability for all clients effectively.

6.2 Cancellation Fees Failure to provide the necessary notice for cancellation or rescheduling may result in a cancellation fee. This fee compensates for the allocated time that could have been offered to another client. The specific amount of the cancellation fee will be detailed in our Cancellation Policy document.

6.3 Refund Eligibility Refunds for cancelled appointments are subject to our cancellation terms. If you cancel your appointment within the required notice period, you may be eligible for a full or partial refund, depending on the specifics outlined in our Cancellation Policy document.

6.4 Referencing Our Cancellation Policy Document For detailed information regarding cancellation fees, notice periods, and refund eligibility, clients are encouraged to refer to our Cancellation Policy document. This document provides comprehensive guidance to ensure clarity and mutual understanding between E-Motion Physiotherapy Ltd and our clients.

7. Intellectual Property Rights All content and materials provided through our Services are owned by E-Motion Physiotherapy Ltd or our licensors. You may not use such content without our prior written permission.

8. Privacy Policy Your privacy is important to us. Our Privacy Policy, which is part of these T&C, describes how we collect, use, and protect your personal information.

9. Disclaimers

9.1 Our Services do not replace the need for in-person healthcare services in cases of emergency or severe conditions.

9.2 The Services are provided on an "as is" basis without warranties of any kind, either express or implied.

10. Limitation of Liability E-Motion Physiotherapy Ltd will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services.

11. Changes to Terms and Conditions We reserve the right to modify these T&C at any time. Your continued use of the Services after any such changes constitutes your acceptance of the new T&C.

12. Governing Law These T&C and your use of the Services will be governed by the laws of England, without regard to its conflict of laws principles.

13. Contact Information For any questions or concerns about these T&C or our Services, please contact us at

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